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Want a refund? Need a replacement?
You’ve come to the right place!
Placing a Refund Request
Conor offers a 30-day money back guarantee on all products to its customers in case they change their mind within the first 30 days of purchase. We understand the concept of Our Bidet Products is quite new in Australia, and people may hesitate or face issues getting themselves adapted to using one.
Also, as the saying goes, “all GOOD and NEW things take time to settle in and become part of our lives.’’ Therefore, we stand by their choice and endeavour to provide functional meaning to their right to return.
Our Bidet Products are here to STAY for the FUTURE! They are sustainable and eco-friendly alternatives to using toilet paper. But yes, it is going to take some time before the masses get comfortable with it.
Moreover, your bidet spray could have a structural or other plumbing defect that you wish to bring to our notice. Anything can be the case, but we are here to help you place your refund request.
Once we receive the request, we verify your details with the company records, and a Customer Consultant gets in touch with you shortly.
Placing a Replacement Request
Conor provides a 1-year warranty to its customers that covers full replacement of Our Bidet Products , if it has structural defects or shows leakage issues. It is however subject to verification of the returned product.
We maintain a robust link with our manufacturers and retailers and can facilitate an easy path for your requests to reach them quickly.
The first step we take is to try troubleshooting via email or chat support. This also enables us to get a better understanding of the issues arising on your end related to the use or maintenance of Our Bidet Products.
If your problems remain unresolved, we will ask you to send the Bidet Products to us. Once its verified by the plumbing technician and if it fulfills the warranty guidelines, we start processing your replacement request. We will also send the perfectly new bidet product to you without any shipping charge.
Meanwhile, our Customer Support team will be always available to listen to your doubts. They will also keep you updated on the progress and other steps of the replacement process.
We never abandon our customers when they are in need of help. So in case Our Bidet Products is showing leakage issues or any structural defect within 1 year of purchase, please reach out to us.