Privacy Policy
This Privacy Policy explains how Conor Pty Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you visit or use our website at https://conors.com.au/ and any related services we offer. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What is "Personal Information"?
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Essentially, if it relates to you and could be used to identify you, it's personal information. Information that doesn't reveal your identity or from which your identity cannot be reasonably ascertained is generally not considered personal information.
2. Information We Collect
The types of personal information we collect depend on how you interact with our website and services. This may include:
Identity Information: Your name, gender, date of birth, age, username, and other similar identifiers.
Contact Information: Your personal and/or business address, phone number, email address, and other contact details.
Account Information: Your customer account numbers, purchase history, billing information, correspondence with us, and warranty claim details.
Financial Information: Your payment details, including credit card information (processed securely through our payment gateway provider; we do not store this information directly).
Location Data: Specifically from devices, which may include our mobile applications (Android and iOS), which may collect location data, including through Bluetooth, even when the app is closed or not in use. This data is used to improve app functionality and personalized experiences. You can control location permissions in your device settings.
Technical Information: Your IP address, browser type, device information, operating system, referring website, pages visited, and other technical data related to your use of the website. This may be collected through cookies, web beacons, and similar technologies.
Marketing Information: Your preferences for receiving marketing communications from us.
Customer Feedback and Survey Information: Information you provide in surveys, feedback forms, and other communications with us.
Information from Third Parties: We may receive information about you from third parties, such as social media platforms (if you choose to connect your accounts) or other publicly available sources. We will only do so if we have a lawful basis for collecting this information.
3. How We Collect Your Information
We collect your personal information in the following ways:
Directly from you: When you create an account, make a purchase, fill out forms on our website, contact us, or otherwise provide information to us.
Automatically: Through cookies, web beacons, and other tracking technologies when you use our website. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of the website.
From third parties: As described in Section 2.
4. How We Use Your Information
We use your personal information for the following purposes:
Providing and improving our services: To process your orders, provide customer support, personalize your experience, and improve the functionality of our website.
Communicating with you: To send you transactional emails, marketing communications (if you have opted in), and respond to your inquiries.
Marketing and advertising: To send you targeted advertisements and promotional materials about our products and services. You can opt out of these communications at any time.
Legal compliance: To comply with applicable laws and regulations.
Analytics and research: To analyze website usage trends and conduct research to improve our products and services.
Location-based services: To provide location-based services and features within our mobile applications.
5. Sharing Your Information
We may share your personal information with the following categories of third parties:
Service providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, data analytics, and other services. We ensure these providers are contractually obligated to protect your information.
Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Other parties with your consent: We will not share your personal information with other parties without your explicit consent.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:
Encryption: We use industry-standard encryption to protect your information during transmission.
Access controls: We restrict access to your personal information to authorized personnel only.
Regular security assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us as described below.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy,
Please contact us through our Contact Page on the website.