Return & Refund Policy

Thank you for choosing Conor Australia Pty Ltd. We want you to feel confident shopping with us, which is why we aim to keep our returns process simple, transparent and fair.

1. Change of Mind Returns (30 Days)

If you purchase an eligible product directly from our website and it isn't quite right for you, you can request a return within 30 days of receiving it.

We understand that customers may need to install a bidet toilet seat briefly to confirm fit and compatibility. Eligible bidet seats may still qualify for a change-of-mind return if installed only to check fit and basic operation, provided they have not been used for personal hygiene.

For a change-of-mind return to be accepted, the product must be clean, complete, undamaged and in resaleable condition, with its original packaging and all supplied components.

Return shipping for change-of-mind returns is paid by the customer.

Once an approved return has been received and inspected, we process the refund to the original payment method within 2–3 business days.

Please note: Our integrated smart toilets, including Conor Viora and Conor FlushGreen, are excluded from the standard 30-day change-of-mind return policy. See Section 3 for further details.

2. What Change of Mind Does Not Cover

For hygiene and product quality reasons, we cannot accept change-of-mind returns for products that have been used for personal hygiene or returned with contamination, significant wear, damage, missing components or packaging that prevents resale.

If you experience an issue with installation, plumbing connections, water pressure or toilet compatibility, please contact our team first. We may be able to help resolve the issue without requiring a return.

These conditions apply to voluntary change-of-mind returns and do not affect your rights under Australian Consumer Law.

3. Smart Toilets – Returns and Special Considerations

Our Conor Viora Smart Bidet Toilet and Conor FlushGreen Integrated Smart Toilet are excluded from the standard 30-day change-of-mind return policy.

As these are large, specialised products requiring careful freight handling and professional installation, we encourage customers to confirm dimensions, installation requirements and plumbing compatibility before purchasing. Our support team is happy to assist with any questions.

Exceptional return requests

We understand that circumstances can sometimes change. Although smart toilets are not eligible for standard change-of-mind returns, we may consider an exceptional goodwill return on a case-by-case basis.

Any such return must be approved by Conor in writing before return transport is arranged. Products considered for a goodwill return must be unused, uninstalled, undamaged, complete and in their original packaging, suitable for resale.

Where an exceptional return is approved:

• The customer is responsible for arranging and paying for suitable return freight, including secure protective packaging.

• The original outbound freight cost actually incurred by Conor may be deducted from the refund, including where delivery was originally offered free of charge.

• A reasonable restocking and handling fee of up to 10% of the price paid for the returned product may apply to cover inspection, handling, repackaging and restocking costs.

• Any applicable charges will be explained and agreed upon before the return is authorised. We will not charge twice for the same cost.

Once the product has been received and inspected, any approved refund will be processed in accordance with the agreed return conditions.

Important: These conditions apply only to voluntary goodwill returns. They do not limit or replace your rights to a remedy under Australian Consumer Law.

4. Faulty Products and Warranty Support

If you believe your product has a fault or is not performing as expected, please contact our support team before uninstalling or returning it.

We'll help assess the issue and discuss an appropriate solution, which may include troubleshooting, replacement parts, repair, replacement or a refund, depending on the circumstances and your rights under Australian Consumer Law.

For products with a major failure, customers may be entitled to choose a refund or replacement. For minor failures, Conor is entitled to provide a repair within a reasonable time.

Where a product does not meet the applicable consumer guarantees, we will meet our obligations under Australian Consumer Law, including reasonable return transport costs where required. For faulty products that are large, heavy or difficult to remove or transport, we will arrange or pay for collection where required by law.

Restocking fees and change-of-mind freight deductions do not apply to remedies provided under Australian Consumer Law.

5. Before You Buy – Choosing the Right Fit

We recommend checking product dimensions, plumbing connections and installation requirements before placing your order.

If you're unsure which bidet seat suits your toilet, please send our team clear top and side photos of your existing toilet and the relevant measurements. We can help you choose a suitable option.

For integrated smart toilets, we recommend discussing installation suitability with a licensed plumber before purchasing.

6. How to Start a Return

Email our support team at info@conors.com.au with your order name and a short note about the reason for return. We’ll reply with the return steps and the correct return address.