Watermark Certified for Australian HomesHassle-Free Refunds & Replacements
At Conor, we back every product with a 30-day money-back guarantee. Not happy? We'll make it right — fast, no hassle, no stress.
Submit a Refund or Replacement Request
Fill out the form and we'll get back to you within 1 business day.
How to Request a Refund
Our refund process is simple and straightforward. Submit your request, we review it, and our team gets in touch to sort everything out quickly.
Fill out the refund request form below within 30 days of receiving your order. Include your order number and reason for return.
Our team reviews your request and verifies the details. A Customer Consultant will reach out to you shortly to confirm the next steps.
Once confirmed, we'll arrange return shipping and process your refund or replacement. We aim to resolve everything quickly and smoothly.
What You Need to Know
We want to be transparent about our policy so there are no surprises. Here's everything that's covered.
Submit your refund request within 30 days of receiving your order. After 30 days, requests may not be eligible unless covered by our warranty policy.
From delivery dateProducts must be returned in original condition with all packaging and accessories included. Items showing excessive wear or damage may affect your refund eligibility.
Original packagingIf your product arrives faulty or damaged, we'll send a replacement at no extra cost. Just include a photo of the issue in your request form below.
No cost to you