Return policy

We want you to be completely satisfied with your Conor bidet. This refund policy outlines the terms and conditions for returning a bidet purchased directly from Conor Australia Pty Ltd through our website.

30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on all bidets purchased directly from us. If you're not completely happy with your purchase, you can return it for a full refund, subject to the conditions below.

Important Notes

Eligibility: This refund policy applies only to bidets purchased directly from Conor Australia Pty Ltd through our website.

Refund Period: The 30-day refund period begins on the date you receive your bidet.

Condition of Returned Bidet: The bidet must be returned in good condition, reasonably clean (we appreciate your consideration!), and in its original packaging.

Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the bidet arrives safely.

Refund Processing: Once we receive and inspect the returned bidet, your refund will be processed. Please allow 2–3 business days for the refund to appear in your account. Refunds will be credited to the original payment method.

Company Rights: Conor Australia Pty Ltd reserves the right to deny a refund or issue a partial refund based on the condition of the returned product, including signs of excessive use, damage, or missing parts. Refund decisions are made at the sole discretion of the company upon inspection.

Policy Changes: This refund policy is subject to change without notice. Please review it periodically for any updates.

Exceptions:

Damage: This refund policy does not apply to any damage caused by misuse, neglect, or improper installation. We are not responsible for damage that occurs after you receive the bidet.

Abuse: We reserve the right to refuse a refund if we suspect abuse of this policy. This includes, but is not limited to, returning a bidet that is not the original bidet purchased or attempting to claim a refund for a bidet that has been intentionally damaged.

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help!